crickex india Privacy Policy
This policy provides a full description of how we collect your personal information, what we use it for, and how securely we keep it. Reading it will tell you what rights you have over your data.
Table of Contents
This privacy policy is a legal document of the crickex india platform. By completing registration or using the services on this site, you are considered to have accepted all terms of this policy. Our Terms and Conditions and this privacy policy together form the overall terms of use for the site.
1 Introduction and Scope
crickex india is an online gaming and sports betting platform serving users in Bangladesh. Information you provide while using our site is handled with the highest level of confidentiality.
This policy applies to the following:
- Visiting and using the crickex india website (https://crickexindia.cam)
- Registering and managing an account on the platform
- Deposit, withdrawal, and payment transactions
- Playing games, betting, and claiming bonuses
- Communication via support chat, email, or other channels
- Using the service through the Android APK or iOS app
This policy has been drawn up in accordance with applicable data protection guidelines in Bangladesh and international best practices.
2 Data Collection — What Information Is Collected
crickex india collects information in two main ways — information you provide directly, and information collected automatically while you use the site.
Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- National ID card or other identification document details (during identity verification)
- bKash, Nagad, Rocket, or Upay number (during transactions)
- User-created password (stored in encrypted form)
- Messages sent to support and contact information
Information Collected Automatically
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Time of site access, session duration, and list of pages visited
- Login time and login location (geographical data)
- Gaming and betting activity logs
- Information collected through cookies and tracking technologies
Important: We will never ask for your payment PIN, OTP, or password. No representative of crickex india will ever request such information — if anyone does, treat it as fraudulent.
3 Purpose of Data Use
Collected information is used only for the purposes listed below. We never sell your data to third parties for marketing purposes without your consent.
Account Management
Information is used for registration, login, identity verification (KYC), account security, and password recovery.
Transaction Processing
For completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and for maintaining transaction history.
Customer Support
Your information is used to provide assistance via live chat and email, resolve complaints, and address issues.
Service Improvement
Anonymous analytical data is used to analyse site performance, identify technical issues, and improve the user experience.
Bonuses and Promotions
Information is used to determine and deliver offers you are eligible for — such as a welcome bonus, weekly reload rewards, or birthday prizes.
Fraud Prevention
Information is used in security analysis to detect and prevent unauthorised access, money laundering, and fraudulent activity.
4 Data Storage and Security
crickex india uses industry-leading technology to protect your data. Our security measures are continuously reviewed and regularly updated to address new threats.
Technical Security Measures
- All data transmission secured through SSL/TLS encryption
- Passwords stored using a strong hashing algorithm — not readable in plain text
- Sensitive data stored on servers is encrypted
- Regular security audits and vulnerability testing
- Automated alert system for unusual logins or transactions
Data Retention Period
Information is retained for as long as your account is active. Even after closing an account, the following information is kept for a specified period:
- Financial transaction records — as required by legal obligations
- Gaming history — for dispute resolution purposes
- Communication logs — for security analysis
Once the required period has passed, data is securely deleted.
While we ensure the highest security measures, no party can guarantee complete freedom from risk in internet data transmission. Keeping your own password and login details confidential is therefore important for your security.
5 Sharing Data with Third Parties
crickex india does not sell your personal information to third parties. However, information may be shared in certain specific circumstances to provide the service:
Service Provider Partners
Some third-party services are used to operate the site, such as:
- Payment processing: The relevant payment gateways to confirm transactions via bKash, Nagad, Rocket, and Upay
- Technology services: Server hosting and cloud storage providers
- Game providers: Evolution, Pragmatic Play, PG Soft, JILI, Spribe, and other game studios — only the necessary session data
- Fraud prevention: Identity and transaction verification tools
Information is shared with these partners only for specific purposes, and they may not use it for their own purposes.
Legal Obligations
In the following circumstances, crickex india may be required to disclose information to legal authorities:
- In response to a court order or government investigation
- In investigations related to money laundering or fraud
- In legal proceedings related to cybersecurity
Where legally possible, an attempt will be made to notify you in advance.
6 Cookies Policy
Cookies and similar tracking technologies are used on the crickex india website. Cookies are small text files stored in your browser that help improve the site's functionality.
Essential Cookies
Strictly necessary for the core operation of the site. Without them, login, session management, and security-related functions are not possible. These cookies cannot be disabled.
Analytics Cookies
Collect anonymous statistics to understand which pages are visited most, how long users spend on the site, and where issues occur.
Preference Cookies
Used to remember your language selection, display settings, and other preferences, so you do not have to re-enter the same information each time you log in.
Cookie Controls
Non-essential cookies can be disabled or deleted through your browser settings. However, this may limit some features of the site.
7 Protection of Minors
No Access for Those Under 21
crickex india strictly follows a 21+ age policy. No information is collected from minors (those under 21), and they are not permitted to create an account.
Age is verified at the time of registration. If it is found that a user is under 21 years of age, their account will be closed immediately and any collected information will be deleted.
To learn more about responsible gaming, we encourage you to read our Responsible Gaming page, which discusses in detail how to keep yourself and your family safe.
8 User Rights and Choices
You have certain important rights over your own data. To exercise these rights, use the contact details mentioned below.
Right to Access
You may request to know what information we have stored about you. We are required to provide this within a set timeframe.
Right to Correction
If any stored information about you is incorrect, you may request that it be corrected. Some information can be changed directly from your account settings.
Right to Deletion
Where there is no legal obligation to retain it, you may request deletion of your information after closing your account.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted, particularly if the accuracy of the data is in dispute.
Opt Out of Marketing Communications
If you do not want to receive promotional emails or messages, use the unsubscribe option at the bottom of any message, or let our support team know.
Data Transfer Request
In some cases you may request a copy of your data in a readable format. Please contact the support team regarding this.
To learn more about us and understand the scope of crickex india's services, read our About Us page. It covers the platform's values and our commitments to users in detail.
9 Policy Changes and Updates
Change Process
crickex india reserves the right to change this privacy policy at any time. For significant changes, you will be notified in the following ways:
- A notification will be sent to your registered email address
- A notice will be shown when you visit the site's homepage or dashboard
- The "Last Updated" date at the top of this page will be changed
If you continue to use the site after any changes, you will be considered to have accepted the new policy. We recommend checking this page regularly.
Relationship with Other Policies
This privacy policy is part of the overall legal framework of our site. Matters related to payments, bonuses, gaming rules, and user responsibilities are detailed in our Terms and Conditions. In the event of any conflict, the Terms and Conditions will take precedence.
10 Contact Us
If you have any questions or concerns about the privacy policy, or wish to exercise your rights, contact us through the channels below. Our support team is available 24/7 in both Bengali and English.
For privacy-related requests, your identity may be verified to ensure that no one else's information is disclosed improperly.
Learn more about crickex india
Use the links below to read our rules, responsible gaming policy, or general FAQs.