Play Responsibly, Stay Safe
crickex india believes that gaming should be for enjoyment — not stress or harm. This page has all the safety information you need.
Why Responsible Gaming Matters
Online betting and casino games are primarily a form of entertainment. crickex india wants every member to enjoy themselves within their own means and time. However, for some people gaming can become a habit that has a negative impact on their financial and mental wellbeing. That is why we work with clear policies and user-friendly tools.
All betting and casino activities on crickex india are only for users aged 21 and above. We verify age at registration, and if there is any doubt about a member's age, additional proof will be requested. Minors are completely prohibited from opening an account, and protecting them is our highest priority.
Reading our Terms and Conditions will tell you under which circumstances crickex india may temporarily suspend or permanently close an account, and what the rights and responsibilities of members are. The responsible gaming policy is an integral part of that agreement.
Use Your Protection Tools
crickex india offers several user-controlled features that let you manage your own level of play. Contact our 24/7 live chat to activate any of them.
Deposit Limit
Set a daily, weekly or monthly cap on deposits. Once a limit is set it takes effect immediately; increasing it requires a 24-hour waiting period.
Session Time Limit
Decide how long you stay logged in at a stretch. When the set time is up you will be logged out automatically, and a break message will appear before you can log in again.
Temporary Break
Pause your account for 24 hours up to 30 days. During this time login and betting will not be possible, but your account will return to normal once the break ends.
Self-Exclusion
Choose self-exclusion if you need a long-term break. Once activated for 6 months to 5 years, or permanently, the account cannot be reactivated during that period.
View Betting History
You can view your complete transaction and betting history at any time. Understanding your own patterns is the first step toward making responsible decisions.
Reality Check
A brief message will appear at set intervals to remind you how long you have been playing and how much you have deposited or withdrawn.
Recognise the Warning Signs
If any of the following apply to you or someone close to you, it may be time to seek help.
- You are spending more than your set budget and keep telling yourself "this is the last time".
- You feel the urge to bet more to chase money you have lost.
- You are hiding your gaming activity from family or friends.
- You are borrowing money to play or cutting back on essential expenses.
- You feel restless, irritable or stressed when you are not playing.
- Work, family or personal relationships are being neglected because of gaming.
- The disappointment of losing affects you far more than the satisfaction of winning.
Responsible Gaming Tips
Always set a fixed budget before betting — and stick to it. Remember, trying to win back money you have lost often leads to even greater losses. Spend only what you can afford for entertainment.
Our FAQ section has answers to a number of responsible gaming questions — reading them will help you easily understand how to set limits and the steps to activate self-exclusion.
Never think of gaming as a source of income. Regardless of odds or RTP, long-term outcomes are not guaranteed. Each bet's result is independent and does not depend on previous results.
You can read our Privacy Policy to find out how your personal data and betting history are stored and what measures have been taken to keep them secure.
Get Help — You Are Not Alone
If you are struggling, seeking help quickly is the smart move. Besides crickex india's support team, do not hesitate to reach out to family or a professional counsellor.
crickex india Live Chat
Reach our team any time of day, seven days a week via live chat. Support is available in both Bengali and English. Requests for self-exclusion or limit settings can be made right here.
Email Support
If you prefer not to talk directly, send us details by email. Our support team will reply as soon as possible. You will find the email address in the site footer.
Family and Loved Ones
Talk to a trusted family member or friend. Support from someone close can sometimes be more immediately effective than professional help. Speak openly rather than keeping it to yourself.
Professional Counselling
Seek help from a mental health specialist, psychologist or addiction counsellor. Mental health services are available at government hospitals and private clinics in Bangladesh. A professional counsellor can help you find a long-term solution.
Support Groups
Talking to others who have faced the same issues can often reduce feelings of isolation. Various social organisations and community groups in Bangladesh offer companionship and encouragement on the path to overcoming addiction.
Protecting Minors
Opening an account and playing on crickex india is strictly reserved for users aged 21 and above. 21+ No one under this age may register, and any violation will result in the account being closed.
If there are children or teenagers in your household, keep your device and account secure. Protect your password and always log out after use. If necessary, enable parental controls on your operating system.
If you suspect a child has used your account, contact us immediately via 24/7 live chat. We will act promptly.
crickex india's Commitment
Responsible gaming is not just a policy — it sits at the centre of crickex india's business philosophy. We believe that a safe and satisfied member is better for everyone in the long run.
Our team regularly receives training on responsible gambling so that potentially risky behaviour can be identified quickly and members can be supported in time.
If an unusual change is noticed in a member's betting pattern, we may reach out on our own initiative. This is not surveillance — it is part of how we care.
crickex india always wants your experience to be positive — and taking a break when needed is part of that positive experience.